How To - Message Host

1. The customer logs into their booking portal using the unique link and their last name.

2. In the portal, the customer will see an option to Send Message or similar, typically located near the booking details.

3. When the customer clicks to send a message, a text box will appear where they can type their message.

4. The customer can include any details, questions or requests they need to communicate to the venue.

5. Once the customer submits the message, it will be sent to the Event Host system and appear in the venue's message inbox.

6. The venue staff can then view the message, or respond to the customer, and the conversation will be recorded in the booking history.

7. When the venue replies, the customer will receive an email notification that a response is available in their portal.

8. The customer can then log back into the portal to view the venue's response.

9. This messaging functionality allows the customer to easily communicate with the venue about their booking without having to make a visit or phone call.